Terra Leoria Business Systems has a collection of free and paid resources available for your to download.

This resource centre is constantly updated, please check back regularly to stay informed

25 Things Every Business Should Automate

Business process automation (BPA), also known as business automation or digital transformation, is the technology-enabled automation of complex business processes. It can streamline a business for simplicity, achieve digital transformation, increase service quality, improve service delivery or contain costs.

Administrative Office Procedures Quick Reference Guide

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunication and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding aand buy-in, which ensures that your work environment runs smoothly. Use this Administrative Office Procedures quick reference guide to start your journey towards building your business systems.

Administrative Suport

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This eBook will give new administrative assistants tools that will make them that person that the office can't live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.

In the Administrative Support eBook, you will learn the core skills that will help you use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

Adult Learning Mental Skills

Bloom’s Taxonomy is not just for elementary school teachers. The three domains of the taxonomy apply to adult education as well. In this manual, we will pay attention to the cognitive domain. This is the domain of knowledge and intellect, and it is the main focus of most educators.

With our “Adult Learner: Bloom’s Taxonomy – Cognitive Domain” eBook, you will discover the specifics of how the cognitive domain increases intellectual capability.

Adult Learning Physical Skills

Bloom’s Taxonomy is not just for elementary school teachers. The three domains of the taxonomy apply to adult education as well. In this manual, we will pay attention to the psychomotor domain. This is the domain of action and physicality. It is important to remember that psychomotor works together with the other domains when implementing it.


With our Adult Learning - Physcal Skills workbook, you will discover how to better navigate your physical environment. The understanding and coordination of physical skills provides an incredible benefit to everyone.

Anger Management

Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would add a third item to his list: anger. Controlling and limiting anger is important in every aspect of one's life. Without control you are putting limits on what you can accomplish in your personal and professional life.

Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. The Anger Management eBook will help teach participants how to identify their anger triggers and what to do when they get angry.

Appreciative Inquiry

Organisations can be thought of as living beings made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organisation by changing the people. Through positive questioning people will be directed to move in a positive direction. Recognising the strengths and values of what works as opposed to what's wrong will transform the individuals and thus transform the organisation.

Appreciative Inquiry is a shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for organisational change and it will strengthen relationships. Who doesn't like to share good positive stories and events? Think about it.

Appreciative Inquiry

Organisations can be thought of as living beings made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organisation by changing the people. Through positive questioning people will be directed to move in a positive direction. Recognising the strengths and values of what works as opposed to what's wrong will transform the individuals and thus transform the organisation.

Appreciative Inquiry is a shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for organisational change and it will strengthen relationships. Who doesn't like to share good positive stories and events? Think about it.

Archiving And Records Management

Records are in every organisation. From purchasing receipts to tax documents to communications, they need to be identified and managed properly. The method of records management that a company uses should be tailored to fit the needs of the organisation. There are, however, some basic concepts in most records management systems. 

With our “Archive and Records Management” eBook, you will discover the basic elements of records management programs and different ways to manage records.

Assertiveness And Self Confidence

Self-confident and assertiveness are two skills that are crucial for success in life. If you don't feel worthy, and/or you don't know how to express your self-worth when communicating with others, life can be very painful. These skills will provide opportunities and benefits to you in their professional and personal lives.

The Assertiveness And Self-Confidence eBook will give you an understanding of what assertiveness and self-confidence each mean (in general and to you personally) and how to develop those feelings in your day-to-day lives. These skills will encompass many aspects of your participant's lives and have a positive effect on all of them.

Attention Management

A distracted employee is a less effective employee. Employees who do not pay attention to their work can waste valuable time and make careless mistakes. You will be more efficient at their job, make fewer mistakes, and overall be more productive.

Attention Management is a useful skill that allows managers to connect with their employees on an emotional level and motivate them to focus on their work and how to reach their personal and company goals. You will gain valuable insight and strategies into what it takes to be more attentive and vigilant.

Basic Bookkeeping

Numbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and of course, money! Numbers connect us all to each other in many more ways than we might imagine. Essentially, our world revolves around numbers.

Some of us enjoy dealing with numbers while others may have a fear of them, or even a phobia. For those of you who have already recognized and appreciate the impact that numbers actually have on just about everything, you deserve a cookie. Welcome to Basic Bookkeeping!

Budgets And Financial Reports

Money matters can be intimidating for even the smartest people. However, having a solid understanding of basic financial terms and methods is crucial to your career. When terms like ROI, EBIT, GAAP, and extrapolation join the conversation, you'll want to know what people are talking about, and you'll want to be able to participate in the discussion.

The Budgets And Financial Reports eBook will give you a solid foundation in finance. We'll cover topics like commonly used terms, financial statements, budgets, forecasting, purchasing decisions, and financial legislation.

Business Acumen

Business acumen requires an understanding of finance, strategy, and decision making. Most managers and employees, however, are responsible for specific areas, and they have little understanding of the impact their decisions have on other areas. When too much focus is placed on one aspect of the business, it is difficult to make decisions for the good of the company. In order to make effective decisions, it is necessary for you to examine the big picture

Change Management

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and you will gain some valuable skills through this eBook.

 

The Change Management eBook will give any leader tools to implement changes more smoothly and to have those changes better accepted. This eBook will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.

 

Collaborative Business Writing

Collaborative business writing is a growing trend among industries because it is a concept that utilises the talent and knowledge of several individuals to create one final piece of work.  Since collaborative writing in the workplace can be done by several different employees, the final work can feature several different views, aspects and opinions that may not be seen if the job had been completed by one person.  This concept is also helpful when companies have large projects to finish, since it can be broken down into several 'parts' for team members to complete individually.

Communication Strategies

For the better part of every day, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something

Contract Management

It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic.  Contracts, however,  are the basis of most business relationships. If contracts are managed well, business relationship will flourish. If they are  not, companies face financial loss, relationship harm, and damaged reputations.

With our “Contract Management” eBook, you will discover the specifics of how contract management works and how to effectively source agents.

Corporate Behaviour

Corporate behaviour is an important aspect of any business. The right behaviour can cause your company to sky rocket with effective productivity and reputation. Poor behaviour can cause a company’s productivity and reputation to plummet. There are many different ways to influence a corporate behaviour change, but the first step is to understand what behaviour is. How can you change behaviour if you don’t know what it is?  

Critical Thinking

We live in a knowledge based society, and the more critical you think the better your knowledge will be. Critical Thinking provides you with the skills to analyze and evaluate information so that you are able to obtain the greatest amount of knowledge from it. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur.

Critical Thinking will lead to being a more rational and disciplined thinker. It will reduce your prejudice and bias which will provide you a better understanding of your environment. This workshop will provide you the skills to evaluate, identify, and distinguish between relevant and irrelevant information. It will lead you to be more productive in your career, and provide a great skill in your everyday life

Developing Creativity

Children have an innate creative ability when they are born, but for some reason adults can lose it along the way. Your participants will move out of the mundane, be more curious, engage, and explore new ideas. Recognise creativity and be ready when it happens.

With our Developing Creativity eBook you will learn how to remove barriers that block or limit their creativity. They will improve their imagination, divergent thinking, and mental flexibility. Participants will learn mind mapping, individual brainstorming, and when to recognise and look for what inspires them to be more creative. 

Employee Motivation

Employee motivation s bwcoming ever more important in the workplace as time goes on, and everyone agrees that a motivated workforce is far more likely to be a successful workforce.  The happier

and more professional an employee is, the better the results they will deliver for you. Of course, every employer wants to make sure that they have a workforce who will do their best, but this does not simply mean making the job easy for their employees. In fact, part of the problem of motivation is that where the job is too easy, employees become complacent.

 

Employee Recognition

Recognising employees through various recognition programs is a fantastic investment. Being appreciated is a basic human feeling and reaps great rewards. Praise and recognition are essential to an outstanding workplace and its employees.

Through our Employee Recognition eBook yous will recognise the value of implementing even the smallest of plans. The cost of employee recognition is very minimal in relation to the benefits that will be experienced. Employee recognition programs have been shown to increase productivity, employee loyalty, and increased safety

Facilitation Skills

Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making, facilitation can make any organisation make better decisions. This book will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings.

Goal Setting and Getting Things Done

Goal Setting is one of the most basic and essential skills someone can develop. What makes a good goal? We touch on goal characteristics, time management, making a to do list, and what to do when setbacks occur. This eBook will provide the knowledge and skills for you to complete more tasks and get things done.

We will cover strategies to help you overcome procrastination. These skills will translate into increased satisfaction in your professional and personal lives. You will learn the Goal Setting characteristics of successful people and in turn will become happier and more productive.

Health and Wellness at Work

A healthy employee is a happy and productive employee, and that is a goal for every organisation. Through our Health and Wellness at Work program you will experience the benefits of a healthier lifestyle and workplace. 

Our Health and Wellness at Work eBook will be instrumental in creating a “Culture of Wellness” within your organisation. You will touch on common issues such as smoking cessation, nutrition & weight loss, and preventative care. Health and Wellness is the responsibility of everyone in an organisation so take the positive step and create a program at your organisation.

High Performance Teams - Remote Workforce

High Performance Teams (Remote Workforce) are organizations, teams or groups working in a virtual environment that are focused on achieving the same goals. Bringing team members together through a virtual environment can be a challenge task. This eBook identifies these challenges and helps you push through to success.

With our High Performance Teams (Remote Workforce) eBook, you will begin to see how important it is to develop a core set of high performance skills, while working remotely. By knowing and managing the way people interact in a remote environment, you will be setting up your high performance teams to accomplish any task.

Hiring Strategies

Even the most experienced managers and human resources personnel can still have difficulty finding and hiring the perfect candidate for an open position, it can be difficult to determine if they will be right for the job or work will with the rest of the team.  By learning how to utilise the information we have to find the best candidates and reviewing not only the job requirements, but the candidate's attributes, you can hire the best people for your company

Improving Mindfulness

Life constantly demands our attention, but when we become fixated on the past or worried about the future, we often miss vital information in our present situations. Cultivating a state where you are consistently aware of your present moment is not impossible, but it takes practice. Nevertheless, by learning to abide in the present, you acquire a sense of perspective that can allow you to learn from the past without it overwhelming you with resentment and regret, and plan for the future without it overwhelming you with anxiety or dejection. Implementing the guidelines in this chapter is the first step to changing your mental and emotional outlook to one that operates in the present moment

Internet Marketing Fundamentals

The internet has forever changed the way the people shop and conduct business. Even experienced marketing professionals need help navigating the pitfalls of internet marketing. Integrating the marketing techniques with modern technology is essential for every business. With the appropriate skills, both companies and individuals will be able to create successful internet marketing techniques.

Job Search Skills

Searching for a job can be intimidating. How do you know what job you’re best suited for? How do you build a winning résumé and cover letter? Where can you find job leads? How do you network without feeling nervous? What happens when you land an interview? And most importantly, where do you find help when you need it?

Knowledge Management

The Encarta Dictionary defines knowledge management as the organisation of intellectual resources an d information systems within a business environment.  Sounds pretty simple, right?  Take a moment, though, and think about all the information that each person has in their brain.  That's a lot of knowledge.

Our Knowledge Management eBook will give you the tools that you will need to begin implementing knowledge management in your organisation, no matter what the size of your business or the budget.  Wherever there are humans working together for one goal, there is knowledge to be harveted, stored and dispensed as needed.

Leadership and Influence

Welcome to Leadership and Influence! They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring. There are countless war stories of simple GI’s and sailors who rose to a challenge on their own in the heat of battle.

Clearly, leadership potential exists within each of us. That potential can be triggered by outside events, or it can be learned by exploring ourselves from within. This training takes the latter approach. Once you learn the techniques of true leadership, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.

Marketing Basics will provide the basic knowledge to your participants, and give them the ability to build and grow your business. Marketing has changed a lot recently and having a new perspective will give your participants the needed information to assist them in their marketing decisions. No matter what your product or service is, your business will benefit with a better understanding of marketing.

Negotiation Skills

One way to relieve some of the tension you may be feeling before a negotiation is to remind yourself that there is nothing to be afraid of. As long as you understand your position, there is no danger that you will “lose” the negotiation. During and before negotiation you should always be:

  • Polite - It never reduces your argument
  • Firm - Removes Perceptions of Weakness
  • Calm - Facilitates Persuasion and Compromise
  • Do not take things personally

Knowing your position before entering negotiations means that you are sure of your “red lines”. Things that you are not prepared to consider that would make your position worse than it is now. Many people get pushed into a deal which is unsatisfactory to them because they have failed to prepare for the negotiation in this way. If you go into negotiations with vague ideas, that vagueness will become a weakness in your negotiating position.

Overcoming Sales Objectives

Experiencing a sales objection can be a disheartening event. Through this eBook you will learn how to eliminate the objection and push through to get that sale. Even the best quality services or items can be turned down, and learning how to overcome these denials will be of great benefit.

Overcoming Sales Objections is an essential part of the sales process, as it will open up a whole new set of opportunities. It will produce new sales and provide an ongoing relationship with new clients. Objections will always occur no matter the item being sold or presented.

Project Management

In the past few decades, organisations have discovered something incredible: the principles that have been used to create enormous successes in large projects can be applied to projects of any size to create amazing success. As a result, many employees are expected to understand project management techniques and how to apply them to projects of any size.

Our Project Management eBook will give you an overview of the entire project management process, as well as key project management tools that you can use every day. Working with project planning documents, such as needs assessments, risk management plan, and a communication plan will provide benefits throughout your organszation.

Risk Assessment and Management

Risk assessment and management is essential for the success of any business.  However, many companies do not always take the necessary precautions, which leads to disaster.  Successfully managing risks will prevent mistakes, which leads to a safer work environment, happier employees, and increased productivity.  Following a few basic steps will place your organisation on the path to success.

Social Media Marketing

Social media is a staple of modern life. It is so enmeshed in the way that we communicate that companies have little choice but to engage social media as part of their marketing strategy. Before implementing any social media strategies, you should take the time to understand the benefits as well as the risks of using different social media platforms to reach current and potential customers.   

Team Building for Managers

Team building is an important part of the work experience. It is not only applicable to your work life, but also transfers over to your personal and social life. When working with a team, it is important to fully engage yourself. One should take the time and proper steps, to become the best team member they can be.

 

With our Team Building For Managers eBook, you will learn how important team building is and how beneficial it can be. Through this eBook, you will gain a new perspective on teamwork, and become a valuable member to any team they are placed in. Follow the information in this eBook and create a positive atmosphere within your company with the use of teams. 

Telework and Telecommuting

Working in a home office requires a unique set of skills. Teleworkers or virtual employees have additional challenges created by not being in a centralized office. Communication issues alone make it a challenging job, and recognizing these challenges will help your team become great teleworkers.

Through Telework And Telecommuting your team will see a great improvement in their performance and well-being. Being a teleworker does have the advantages of flexible schedules, no commute, and saving the company money. Your team will establish the additional skills needed to be successful in their work from home environment.

Universal Safety Practices

The importance of safety cannot be overstated. Every organisation is responsible for the safety of employees while they are working. In 2015, OSHA estimated safety problems cost companies $1 billion a week. Understanding universal safety practices and how to implement them will help keep everyone protected while ensuring the company’s financial security.

With our “Universal Safety Practices” eBook, you will discover how safety affects employee engagement and the bottom line. Safety may seem like a boring topic, but an unsafe work environment cannot be ignored.

Work - Life Balance

Having a balance between work and home life can be a challenge. With this challenge come great rewards when it is done successfully. By balancing a career with home life it will provide benefits in each environment. You will become healthier, mentally and physically, and you will be able to produce more career wise.

With a Work-Life Balance you will be managing your time better. Better time management will benefit all aspects of life; you will be working less and producing more. This eBook will show how to focus on the important things, set accurate and achievable goals, and communicate better with your peers at work and your family at home.

Workplace Diversity

With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. You will be able to use strategies for removing barriers and stereotypes, and to encourage diversity in the workplace and even through their community. 
The Workplace Diversity eBook will help you understand what diversity is all about, and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.